Site IT Engineer - Central North Island

About the role

• We’re looking for a Site IT Engineer to provide hands-on IT delivery and support across our Central North Island sites (Kinleith Mill and Tasman Mill [Kawerau]). This is a varied, practical role where you’ll be the go-to IT presence on site – supporting infrastructure, end-user technology, security systems, and specialist factory and plant devices.
• You’ll work closely with our IT teams, vendors, and site stakeholders to keep critical systems running smoothly and safely, while also contributing to improvement initiatives and project work.
• This role is ideal for someone who enjoys working close to the business, troubleshooting in real-world environments, and taking ownership of site IT outcomes.
• This role comes with a vehicle. A full drivers license is essential.

Key responsibilities

Incident resolution & support

• Resolve IT incidents and requests for assigned sites in line with agreed service levels
• Follow IT operational processes including incident, change, and problem management
• Act as a point of escalation for site-based IT issues and minimise business impact
• Work collaboratively with the Service Desk and wider IT teams to resolve issues
• Keep IT leaders informed of risks or service impacts

Routine site maintenance

• Conduct regular site visits and proactively manage IT maintenance requirements
• Ensure site tickets are logged, accurate, and up to date in the ITSM system
• Maintain accurate site documentation and share local knowledge with IT teams
• Work with site stakeholders to prioritise IT tasks and improvements

Projects

• Deliver assigned project work to agreed requirements and timelines
• Support new site setups, technology upgrades, and infrastructure changes

What you’ll be supporting

• End-user computing
• Infrastructure
• Security & access systems
• Manufacturing & operational technology
• Vendor management

• PCs, thin clients, printers, and office IT support

• Structured cabling (copper and fibre)
• Communications cabinets, switches, WAPs, patch panels
• UPS management and non-office DHCP scopes
• New site builds, moves, and upgrades

• Access control systems (e.g. Protégé, Gallagher)
• Security cameras (HikVision), including NVRs and system maintenance
• Visitor registration systems

• Factory and plant PCs
• Forkhoist VMUs and tablets
• Kiwiplan and FFF devices
• Barcode scanners and verifiers
• OEM and machine interfaces (e.g. corrugators, PLC programming tablets)
• Weighbridges, scanners, and mill/port systems

• Coordinate with vendors for hardware, cabling, maintenance, and site works

What we’re looking for

• Proven experience in site-based IT support or infrastructure roles
• Strong hands-on troubleshooting skills across hardware, networking, and end-user systems
• Experience working in industrial, manufacturing, or operational environments (highly regarded)
• Confidence working independently while collaborating with wider IT teams
• Strong communication skills and a customer-focused mindset
• Willingness to travel to assigned sites as required

Why join us?

• Varied, hands-on role with real impact on day-to-day operations
• Exposure to both IT and operational technology
• Supportive team environment with opportunities to grow your technical breadth
• Work close to the business, not stuck behind a desk all day